Privacy Policy

Introduction

VisionLance Atelier respects your privacy and is committed to protecting personal information you share with us. This policy explains how we collect, use, store, and protect data when you visit our website or engage with our educational bicycle mechanics programs.

Information We Collect

• Account details including name and email address when you register.
• Purchase history and order information for catalog products.
• Technical data such as IP address, browser type, and device information.
• Preferences stored to personalize your experience on the site.

Lawful Bases for Processing

We process data under the following lawful bases: consent for newsletter and account creation; contract performance for purchases and course access; legitimate interests for site analytics and service improvement; and legal obligations for tax and regulatory compliance.

Cookies and Tracking

We use essential cookies for authentication and theme preference, and analytical cookies to understand user behavior. You can manage preferences via your browser settings or the cookie banner at the bottom of the site. Third-party analytics tools are used with anonymized data.

Data Retention and Security

Personal data is retained only as long as necessary for the stated purposes or to meet legal requirements. We implement industry-standard encryption, access controls, and regular security audits to protect your information.

Your Rights

• Access, correct, or delete your personal data at any time.
• Withdraw consent or object to certain processing activities.
• Request data portability or restrict processing where applicable.
• Lodge a complaint with your local data protection authority.

To exercise these rights, contact our data protection officer using the details below.

Third Parties and Transfers

We share information only with trusted service providers under strict contracts. Data may be processed in the United States and European Union. International transfers comply with standard contractual clauses.

Changes to This Policy

We may update this Privacy Policy periodically. Continued use of the site after changes constitutes acceptance of the revised version. The latest version is always available on this page.

Contact Information

For questions or to submit a data request, reach out to [email protected] or call +1 (415) 930-9821. Our physical mailing address is 1200 Howard Street, Suite 300, San Francisco, CA 94103.